In case you haven’t heard Online Reviews are all the rage, and it’s no wonder when we consider statics like these…
- Nearly 95% of shoppers read online reviews before making a purchase (Spiegel Research Center, 2017)
- 94% of customers read online reviews (Fan and Fuel, 2016)
- 93% of local consumers use reviews to determine if a local business is good or bad (BrightLocal, 2017)
- 72% of customers don’t take action until they have read reviews (Testimonial Engine)
Now while organically generated reviews are ideal, requesting your delighted customers to leave you a review can certainly help.
The best time to request this is within a few days or a week of finishing a job, when they’re still stoked with the outcome + it’s fresh in their minds.
Below is a professionally written email script that we invite you to copy, paste and send to your satisfied clients post a job completion inviting them to Review you. Be sure to replace the links below with those that apply to you.
We really appreciate you choosing [insert your business name here] for your recent [service / product provided].
We want to provide you with the best service possible. Would you consider posting a 5-Star review for us online?
In addition to providing feedback, online reviews can help other prospective clients learn about who we are, and the services we offer. They are also a great way to give referrals to family and friends.
Please take a moment to leave us a review on one of these sites – we would really appreciate it. [Update these links to yours]
Thank you for your consideration.
[your email sign-off]
You can add any online reviews platform to this list. Just be sure to include the links to make it as easy as possible for your happy customers to leave you a review. That’s what makes this process work 😉
And finally, it’s important to always acknowledge reviews received, good or bad. Check out this blog on the topic of responding to online reviews